Privacy Policy
Last updated: 6 January 2025
Introduction
Renewed Balance ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.
By using our website and services, you consent to the collection and use of your information as described in this policy.
1. Responsible Party
The responsible party for the processing of your personal information is Renewed Balance, operated by Puleng Maitin (Information Officer). Contact: counselling@renewedbalance.co.za | Phone: 079 663 6607
2. Information We Collect
We collect: Contact Information (name, email, phone), Booking Information (appointments, preferences), Communication Records (messages via contact forms, email, WhatsApp), and Payment Information (transaction records - card details are processed securely by our payment provider). We may also collect health-related information during counselling sessions with your explicit consent.
3. How We Use Your Information
We process your information for: Service Delivery, Payment Processing, Communication (responding to enquiries, appointment reminders), Legal Compliance, and Website Improvement.
4. Legal Basis for Processing
Under POPIA, we process your information based on: Consent, Contract fulfillment, Legal Obligation, and Legitimate Interest.
5. Information Sharing
We do not sell, rent, or trade your personal information. We may share with: Service Providers (payment processors, email providers), when required by Law, for Professional Obligations (imminent risk of harm), or with Your Consent.
6. Data Security
We implement appropriate measures including: Encrypted transmission (SSL/TLS), Secure storage with access controls, Regular security assessments, Staff training, and Secure video conferencing for online sessions.
7. Data Retention
Retention periods: Booking Records (7 years), Session Notes (5-7 years after last contact), Contact Form Submissions (2 years), Marketing Preferences (until you withdraw consent).
8. Cookies and Tracking
Our website uses: Essential Cookies (required for functionality), Functional Cookies (remember preferences), and Analytics Cookies (anonymised usage data). You can manage cookies through your browser settings.
9. Your Rights Under POPIA
You have the right to: Access your personal information, Request Correction, Request Deletion, Object to processing, Withdraw Consent, and Lodge a Complaint with the Information Regulator.
10. Information Regulator
If not satisfied with our handling of your information, contact: Information Regulator (South Africa) - Phone: 010 023 5207 | Email: inforeg@justice.gov.za | Website: www.justice.gov.za/inforeg
11. Third-Party Services
We use: Peach Payments (PCI-DSS compliant payment processing) and Sanity (Content management system). These providers have their own privacy policies.
12. Children's Privacy
Our services are for individuals 18 years and older. For minors, consent must be provided by a parent or legal guardian.
13. Changes to This Policy
We may update this policy. Changes will be posted with an updated date. We encourage periodic review.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: counselling@renewedbalance.co.za
Phone/WhatsApp: 079 663 6607
Website: www.renewedbalance.co.za